Frequently Asked Questions
Everything you need to know about bringing ome home.
What is the typical shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Larger furniture pieces may require scheduled freight delivery.
Do you offer international shipping?
Currently, ome ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery windows vary based on the destination.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, at ome, we prioritize sustainability. We partner with artisans who use FSC-certified wood, organic textiles, and recycled metals whenever possible to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.